TKA Online-Technical Support Page.

If you need help with things here or even things that aren't here call Dean at 784-9582.

1. How do I change my password, when does my account expire?

2. How do I get my Mail?

3. How do I post my home page on TKA, how does the counter work?

4. I have trouble connecting reliably

5. I connect to TKA but can't go anywhere.

6. I often get disconnected.

How do I change my password?

To change your password or check the expiration date click here.

How do I get my Mail?

You can get your e-mail with any internet mail client software like MS Internet Mail and News, Netscape Mail or Eudora Mail.
Things that will be asked for by the software are:

I have trouble connecting reliably

These steps will walk you through setting up Windows 9x to reliably establish a PPP connection.

1. Download the TKA connection manger TKA.exe by clicking on it and saving it to your system.
2. Make sure you don't have a connection named TKA in your dialup networking, if there is rename or delete it.
3. Run the program downloaded in step 1 and follow the directions, the defaults are normally the best choices.

Windows 2000, NT, XP:

1. Create a connection in network places/connections for TKA
2. On the Network tab of the connection properties click the settings button, then UN-check the Enable LCP extentions.
3. Download TKA.scp (right click, choose save target as, save as: tka.scp).
4. XP : On the Security tab at the bottom there is an option to use a script file, browse to where you saved the above file.
5. Save changes.

To connect to TKA (and the Internet) later just double click the TKA icon, The Internet Icon, or any other program that uses the Internet connection.

I connect to TKA but can't go anywhere.

There are a few reason this may happen:

1. Your account has expired.  Check your account status (will require you to logon).
2. You may have a typo in the URL you are trying to connect to.
3. You may be trying to connect to a site that doesn't exist, is unreachable or is down.

I often get disconnected.

There are a few possibilities:

1. If you are idle for too long or have been online for over 2 hours and there are few open lines, you may be disconnected by the server to allow others to use the line you are on.
2. You could be having phone line trouble, while your not online pick a phone on the same line as the computer and dial just one digit to silence the dial tone and listen to the line, if you hear popping, clicking or buzzing then you have a line problem that you should talk with your phone company about, this will also effect the speed of your connections.